I'm Jesse. I moved to the Outer Banks from Kansas City — and before that, San Francisco — because this is where I want to build something that matters: honest, local tech support you can actually trust.
When you call, you get me. Not a ticket. Not a hand-off. Me.
I spent years in enterprise IT — T-Mobile, Garmin, Nations Holding — building systems, earning a CIO Award, and supporting the people who depended on technology to do their jobs. I've lived in San Francisco. I know what good tech support looks like in a market where it's taken seriously.
When I relocated permanently to the Outer Banks, I found something immediately familiar: people dealing with technology chaos and nobody local they could actually trust to help them. The options were a big-box store an hour away, a remote line with hold music, or hoping someone's nephew knew what they were doing.
OBX Tech Help exists to be the other option. One person, doing honest work, for clients who deserve to be treated with patience and respect.
I'm also working at a local restaurant while the business builds — meeting neighbors, learning the community, not cutting corners to chase quick revenue. This business grows the right way or not at all.
I work with people, not just computers. If something isn't working and you'd like someone patient and honest to fix it, that's enough.
You moved to the OBX to enjoy life, not wrestle with technology. I come to you, I fix it, and I explain what happened — without making you feel like you should have known better. Patient, honest, no upselling.
When a guest can't connect to Wi-Fi or a smart lock won't open at check-in, you need someone local who picks up the phone and shows up the same day. Retainer relationships available.
Your POS is down or your Wi-Fi is unreliable during your busiest hours. I give you a straight assessment of what's needed, a flat quote, and I fix it. No jargon, no surprise invoices.
I quote before I start. You know what you're paying before I touch anything.
After-hours support is available at a premium. This keeps genuine emergencies accessible while naturally filtering non-urgent calls — for both our sakes.
| Distance from Kill Devil Hills | Fee | Example areas |
|---|---|---|
| 0–10 miles | No charge | Kill Devil Hills, Nags Head, Kitty Hawk |
| 10–25 miles | $15 | Duck, Southern Shores, Manteo |
| 25+ miles | $25–$40 | Corolla, Hatteras, Ocracoke |
Travel fees reflect real drive time, not profit. Waived for retainer clients within 25 miles.
One flat monthly fee for priority access. Ideal for property managers and small businesses who want a reliable local contact without a new invoice every time something goes wrong.
Free phone consultation for new clients. I'll tell you honestly whether I can help and what it will cost before any work begins.