I'm Jesse. I moved to the Outer Banks from Kansas City -- and before that, San Francisco -- and I saw immediately what was missing: someone local you can actually trust to come into your home, speak plainly, and fix what's broken.
When you call OBX Tech Help, you get me. Not a ticket system. Not a hand-off. Me -- the same person who answers, shows up, and explains what happened in plain English.
I spent years in enterprise IT -- T-Mobile, Garmin, Nations Holding -- building systems, earning a CIO Award, and supporting the people who depended on technology to do their jobs. I've lived in San Francisco and Kansas City. I know what good tech support looks like in markets where it's taken seriously.
When I relocated permanently to the Outer Banks, I found something familiar: people dealing with technology chaos and nobody local they could actually trust to help them. The options were a big-box store an hour away, a remote support line with hold music, or hoping someone's nephew knew what they were doing.
OBX Tech Help exists to be the other option. One person, doing honest work, for clients who deserve to be treated with patience and respect.
I'm also working at a local restaurant while the business builds -- which means I'm meeting neighbors, learning the community, and not cutting corners to chase quick revenue. This business grows the right way or not at all.
I work with people, not just computers. If something isn't working and you'd like someone patient and honest to fix it, that's enough.
You moved to the OBX to enjoy life, not wrestle with technology. I come to you, I fix it, and I explain what happened without making you feel like you should have known better. Patient, honest, no upselling.
When a guest can't connect to Wi-Fi or a smart lock won't open at check-in, you need someone local who picks up the phone and shows up the same day. That's exactly what I do. Retainer relationships available.
Your POS is down, your printer won't connect, or your Wi-Fi is unreliable during your busiest hours. I give you a straight assessment of what's needed, a flat quote, and I fix it. No jargon, no surprise invoices.
I quote before I start. You know what you're paying before I touch anything. Hourly billing only for open-ended diagnostic work where the scope isn't clear upfront.
After-hours support is available at a premium rate. This keeps genuine emergencies accessible while making sure non-urgent calls wait until morning -- for both our sakes.
| Distance from Kill Devil Hills | Travel Fee | Example Areas |
|---|---|---|
| 0–10 miles | No charge | Kill Devil Hills, Nags Head, Kitty Hawk |
| 10–25 miles | $15 | Duck, Southern Shores, Manteo |
| 25+ miles | $25–$40 | Corolla, Hatteras, Ocracoke |
Travel fees reflect real drive time, not profit. Waived for retainer clients within 25 miles.
One flat monthly fee for priority access. Ideal for property management companies and small businesses who want a reliable local contact without approving a new invoice every time something goes wrong.
Free phone consultation for new clients. I'll tell you honestly whether I can help and what it will cost before any work begins.